FAQ

Frequently Asked Questions

 

How long does shipping take?

US orders typically arrive in 5–7 business days. International orders take 7–14 business days depending on your location. You'll receive a tracking number by email as soon as your order ships.

 

Do you ship worldwide?

Yes! We currently ship to over 30 countries. All orders over $50 qualify for free shipping, regardless of destination.

 

What is your return policy?

We want you to be completely happy with your purchase. If something isn't right, contact us within 30 days and we'll make it right — whether that's a replacement, exchange, or refund.

 

Are your products safe for puppies and kittens?

Each product listing includes detailed ingredient information and age recommendations. When in doubt, check the product description or reach out to us — we're happy to help you find the right fit.

 

How do I track my order?

Once your order ships, you'll receive an email with a tracking link. You can also log into your account on our site to check your order status anytime.

 

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, Google Pay, and Shop Pay.

 

Do you offer discounts for bulk orders?

Contact us directly for bulk or wholesale pricing. We're happy to work with pet businesses, shelters, and rescue organizations.